Primary Health Care: Telephone Services

(asked on 12th July 2021) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what assessment he has made of the length telephone waiting times for primary care networks in 2021.


Answered by
Jo Churchill Portrait
Jo Churchill
Minister of State (Department for Work and Pensions)
This question was answered on 20th July 2021

NHS England and NHS Improvement are working with a number of areas to test advanced telephony requirements and specifications, which will improve telephone capacity. NHS England and NHS Improvement intend to share learning from these areas to support practices across the country to improve telephony in primary care.

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