Asylum: Contracts

(asked on 12th March 2020) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps her Department has taken to ensure that the standards set out in the Statement of Requirements for the Advice, Issue Reporting and Eligibility Assistance contract are being met.


Answered by
Chris Philp Portrait
Chris Philp
Minister of State (Home Office)
This question was answered on 20th March 2020

AIRE is the new Advice, Issue Reporting and Eligibility service provided by Migrant Help. The AIRE contract contains a number of formal performance measures, including Key Performance Indicators, which provide a mechanism by which the effectiveness of contract delivery can be measured. These are monitored in formal monthly and quarterly contract governance meetings. Measures can be taken where performance falls short of the standards we set.

We will continue to monitor performance and the effectiveness of the contracts through the monthly Contract Management Groups and quarterly Strategic Review Management Boards.

Further information about the performance measures within the contract can be found in the contracts, published here: https://www.contractsfinder.service.gov.uk/Notice/028be8bb-3c69-494d-bfdd-59c2e1b34379?p=@UFQxUlRRPT0=NjJNT08=

There are currently no plans to publish a review into the provision of AIRE.

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