Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps he is taking to reduce waiting times for businesses seeking support through Making Tax Digital's telephone lines.

Performance on the VAT Helpline met the 5-minute average speed of answer target for most of June, July and August, with a slightly longer wait on a few peak dates and at the start and end of July. HM Revenue and Customs (HMRC) have trained and deployed additional resource and increased their digital support offering to businesses and agents.

More than one million VAT traders have now joined the MTD service and more than one million returns have been received and the VAT paid. Businesses that are unable to meet the requirements of MTD because they are digitally excluded can claim exemption from the service and continue to file their VAT returns in the way they did prior to MTD, so there is no revenue lost as a result.