Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what proportion of calls to the (a) NHS 111 and (b) NHS 111 BSL service resulted in the dispatch of an ambulance in the last year for which figures are available.
NHS England publishes monthly performance data for the NHS 111 service at the following link:
The following table provides the latest data available for ambulance dispositions from NHS 111 and NHS 111 British Sign Language (BSL).
| Total calls to NHS 111 | Calls to the NHS 111 BSL Service (including in total calls)1 | Number of calls triaged2 | Ambulance dispatches3 | Ambulance dispatches (% of calls triaged) |
2018-19 to date | 16,782,181 | 476 | 13,135,711 | 1,742,056 | 13.3% |
Source: NHS England
Notes:
1 NHS 111 BSL call data is currently only available up to February 2019.
2 A triaged call is one where the clinical assessment tool has been opened and used.
3 Final NHS Pathways disposition was a referral to the Ambulance Service: Further clinical assessment within the Integrated Urgent Care (NHS 111) or 999 service areas may have indicated that an ambulance response and/or conveyance was not required. The actual percentage resulting in an ambulance being dispatched may therefore be lower.