Social Security Benefits: Telephone Services
(asked on 25th January 2016) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if he will make an assessment of the case for a free telephone number for those using a pay-as-you-go mobile telephone to resolve administrative errors with benefit payments.
This question was answered on 28th January 2016
The Department has no plans to make an assessment regarding provision of free telephone numbers for those using mobile telephones to resolve administrative issues. Calls to make a claim to benefit are free at the point of use.