Hotels: Competition

(asked on 25th March 2019) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will ask the Competition and Markets Authority to investigate the level and effectiveness of competition in online hotel booking.


Answered by
Kelly Tolhurst Portrait
Kelly Tolhurst
This question was answered on 1st April 2019

The Competition and Markets Authority has investigated and taken enforcement action against six major online hotel booking sites for alleged breaches of consumer protection legislation. It is also writing to other hotel booking sites setting out expectations, particularly regarding pressure selling, transparency of ordering of search results, discounts and charges so that competition enables consumers to find the best deal for them.

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