Hearing Impairment: Emergency Calls

(asked on 15th March 2019) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps his Department has taken to enable deaf people to use 999 to contact the ambulance service using video relay services.


Answered by
Caroline Dinenage Portrait
Caroline Dinenage
This question was answered on 21st March 2019

In England, the provision of an assistive service such as video relay for deaf people to use 999 to contact ambulance services, is determined by local authorities, local clinical commissioning groups and National Health Service emergency services dependant on individual circumstances. A more common means of contacting ambulance services is the use of text messaging from mobile phones for emergencies. Deaf people can register to do so with local emergency services.

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