Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what specific guidance his Department issues to staff working with Access to Work claimants and recipients; and whether greater numbers of specialist staff are provided to work with those in receipt of high cost support packages.
Access to Work provides comprehensive guidance and training to staff working with Access to Work claimants and recipients.
Access to Work does not have a specialist team that focuses on customers with high cost support packages but does have teams covering Hearing Loss, Sight Loss, Self Employment and Mental Health/fluctuating conditions. All advisers assess cases appropriately and award decisions are made based on the customer’s disability need.