Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 19 February 2019 to Question 220956, what the nature of the work is of the (a) 15 automations in use and (b) 11 automations due to go live in Quarter 3 of 2019.

The nature of the work DWP is undertaking, using intelligent automation, is to improve the way that we engage with citizens and deliver our services by:

• automating repetitive, manual processes in order to reduce errors and improve processing time; and
• automating some notifications to keep citizens informed of the status of their claims.