Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps his Department will take and what benchmarks his Department will use to evaluate the effectiveness of the EU Settlement Scheme.

As part of our commitment to improving the end to end process for applicants, feedback will be sought via an online survey, alongside other feedback mechanisms we have in place.

An example of where we have achieved this would be during Private Beta 2, the survey was undertaken voluntarily by applicants after they had submitted their application form. In total, 1,330 PB2 applicants completed the survey, which covered a variety of elements from communications to the different stages in the application process. More information can be found in the Private Beta 2 report below:

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/772139/EU_Settlement_Scheme_Private_Beta_2_Report.pdf