Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what guidance his Department gives to Jobcentre Plus staff on alerting applicants to the possibility of applying for universal credit by telephone rather than online.
The main route to access Universal Credit (UC) is through digital channels. Where a claimant is unable to access the on-line service, departmental guidance directs staff to advise claimants of the UC helpline number to make a claim.