Universal Credit: Telephone Services

(asked on 12th January 2016) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what guidance his Department gives to Jobcentre Plus staff on alerting applicants to the possibility of applying for universal credit by telephone rather than online.


Answered by
Priti Patel Portrait
Priti Patel
This question was answered on 18th January 2016

The main route to access Universal Credit (UC) is through digital channels. Where a claimant is unable to access the on-line service, departmental guidance directs staff to advise claimants of the UC helpline number to make a claim.

Reticulating Splines