Jobcentre Plus

(asked on 8th December 2014) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment he has made of the effect on claimants of the removal of telephones from Jobcentre Plus offices.


Answered by
 Portrait
Steve Webb
This question was answered on 11th December 2014

We have replaced our Customer Access Phones with a new assisted service for claimants who attend the Jobcentre and are unable to access DWP services without our help.

The level of support we provide to those claimants identified as having complex needs and/or requiring additional support to access our services has not changed.

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