Pensioners: Social Security Benefits

(asked on 26th November 2014) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps his Department has taken to increase awareness among pensioners of the benefits for which they are eligible.


Answered by
 Portrait
Steve Webb
This question was answered on 1st December 2014

Four months before people reach State Pension age, the Department writes, inviting them to claim their State Pension. An information leaflet about the State Pension is enclosed with that letter; it provides details of how to claim Pension Credit.

The easiest way for customers to claim Pension Credit is by telephone removing the need to complete lengthy application forms; they can also claim Housing Benefit at the same time, and are advised of Pension Credit when they claim their State Pension.

DWP has also introduced a web-based Pension Credit toolkit at https://www.gov.uk/government/publications/pension-credit-toolkit

Its purpose is to provide customer representative organisations with all the information needed in order to talk to pensioners about Pension Credit and other benefits they may be entitled to such as Attendance Allowance. In partnership with Age UK, local authorities and other groups, a structured campaign was undertaken to create awareness of the Toolkit amongst those who support our customers.

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