Universal Credit

(asked on 28th January 2019) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what is the standard time is for a work coach to reply to a journal message.


Answered by
Alok Sharma Portrait
Alok Sharma
COP26 President (Cabinet Office)
This question was answered on 5th February 2019

The journal is primarily used to support work search activity and as such not every journal entry will require a response.

The Case Manager or Work Coach receives a notification in real time each time a claimant submits an entry to their online journal. Journal entries are monitored daily as part of our case management approach.

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