Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what is the standard time is for a work coach to reply to a journal message.
The journal is primarily used to support work search activity and as such not every journal entry will require a response.
The Case Manager or Work Coach receives a notification in real time each time a claimant submits an entry to their online journal. Journal entries are monitored daily as part of our case management approach.