Question to the Home Office:

To ask the Secretary of State for the Home Department, for what reason the UKVI MP Urgent Inquiries line closed at least 20 minutes early on 17 June 2022.

Due to an unexpected spike in calls a large queue of callers built. To ensure those in the queue were able to speak with an agent before 5pm the line closed to NEW callers at 3.15pm (45 minutes earlier than normal). Agents continued to assist queued callers up until 6pm. We continue to closely monitor and review call volumes to match staffing capacity to anticipated demand.

Analysis of the spike on 17^th June is currently being undertaken to ensure a closure of this nature is not required in the future.