Civil Aviation Authority

(asked on 10th September 2014) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what structures are in place within the Civil Aviation Authority to hold employees to account for (a) incompetence, (b) issuing erroneous advice and (c) malicious actions.


Answered by
Robert Goodwill Portrait
Robert Goodwill
This question was answered on 15th October 2014

The CAA has a range of structures and processes in place to guard against incompetent or inappropriate performance or conduct by its employees.

All CAA staff undertake a probationary period which ensures that only those whose performance and conduct meet expected standards are retained beyond their first year of employment. Regardless of length of service, the performance of all CAA employees’ is managed according to an established performance management system. Each employee receives one of five performance ratings which is subsequently reflected in the rewards which they receive, if any. Those whose performance or conduct falls below expectations, depending on the cause, would normally be subject to either performance improvement or disciplinary procedures. Finally, the CAA has put in place Confidential Reporting (Whistle-blowing) arrangements and a complaints procedure should external parties wish to use a formal process for bringing matters of concern about a CAA employee to the CAA’s attention. The Confidential Reporting process is also available to those within the CAA who have concerns about the conduct of another employee and wish to raise those concerns anonymously or confidentially.

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