Railways: Rural Areas

(asked on 13th July 2023) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what assessment his Department has made of the potential impact of proposed train ticket office closures on tourism in rural areas.


Answered by
Huw Merriman Portrait
Huw Merriman
Minister of State (Department for Transport)
This question was answered on 18th July 2023

When proposing major changes to ticket office opening hours, including closures, operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of passengers who are disabled; and to include this in the notice of the proposal sent to other operators and passenger groups.

Together with industry, we want to improve and modernise the passenger experience by moving staff out from ticket offices to provide more help and advice in customer focused roles. No currently staffed station will be unstaffed as a result of industry changes, and train operators will ensure staff are well located to meet passenger needs in future.

Reticulating Splines