Tickets: Touting

(asked on 30th June 2023) - View Source

Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, if her Department will take steps to introduce legislative proposals to improve fairness and transparency relating to the use of dynamic pricing and secondary selling by events and ticketing sales companies.


Answered by
John Whittingdale Portrait
John Whittingdale
This question was answered on 11th July 2023

We are committed to supporting fair and transparent ticket pricing and tackling unacceptable behaviour in this market.

We have strengthened the law in relation to ticketing information requirements and have introduced a criminal offence of using automated software to buy more tickets online than is allowed. We also support the work of enforcement agencies in this area, such as the Competition and Markets Authority, National Trading Standards, and the advertising industry's own regulator the Advertising Standards Authority.

Ultimately, ticket pricing strategies are a matter for event organisers and ticketing platforms, providing they comply with relevant legislation, particularly regarding transparency to customers on how tickets are priced, in order to help consumers make a fair and informed decision.

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