Railways: Surveys

(asked on 21st February 2020) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, if he will take steps to ensure that the National Rail Passenger Survey collects data on passenger support for the presence of on-train and station staff.


Answered by
Chris Heaton-Harris Portrait
Chris Heaton-Harris
Secretary of State for Northern Ireland
This question was answered on 2nd March 2020

The National Rail Passenger Survey (NRPS) collects information on passenger satisfaction with rail services, including satisfaction with various aspects of the service currently delivered by staff. The NRPS would not be the appropriate survey to ask about support for the presence of staff given it is focussed on specific journeys, rather than general attitudes to rail. However, this is an important area, and Transport Focus has itself carried out other research on this topic, for example, https://www.transportfocus.org.uk/research-publications/publications/passenger-attitudes-towards-rail-staff/.

The NRPS collects data on the experiences of disabled rail passengers via a special module of questions every Autumn wave. This data is available to view and download from the Transport Focus data hub on the Transport Focus website. My Rt Hon Friend the Secretary of State has been clear that he wants the railways to lead the way on accessible travel.

The NRPS doesn’t collect data on any rail non-users (people who do not currently travel by rail). The Department, however, is exploring the option of collecting experience and satisfaction data on rail non-users, including disabled rail non-users, as part of its wider programme of research on passenger experience.

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