London, Tilbury and Southend Railway Line

(asked on 10th January 2020) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, with reference to Trenitalia's operation of the Essex Thameside train line, what steps he is taking to help ensure that rail customers are not charged unexpected currency conversion fees when purchasing travel tickets.


Answered by
Chris Heaton-Harris Portrait
Chris Heaton-Harris
Secretary of State for Northern Ireland
This question was answered on 15th January 2020

Customer should not be charged unexpected currency conversion fees when purchasing travel tickets. However, there was an instance in August 2019 when Trentialia c2c launched their new Sigma Ticket Vending Machines, where a software issue led to a limited number of customers being charged in Euros. As soon as this was discovered the issue was rectified, those customers were reimbursed. Since then there have been no similar issues with charging in other currencies.

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