Department for Work and Pensions: Forms

(asked on 11th March 2024) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure that the forms it issues are accessible to people with limited ability to complete a form by hand.


Answered by
Mims Davies Portrait
Mims Davies
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 14th March 2024

The department’s forms are designed to be accessible for people who use assistive technology. Our online PDFs are compliant with Work Content Accessibility Guidelines (WCAG) 2.1 accessible standards. Claim form design and standards are regularly tested to ensure they continue to meet user needs.

DWP seeks to identify individuals who require additional support to enable them to access our services, providing a tailored service and ensuring appropriate support is quickly made available.

Jobcentre Plus provides access to services for claimants who need face-to-face support.

Help to Claim is a service delivered independently by Citizens Advice and in partnership with Citizens Advice Scotland, for those who are claiming Universal Credit.

DWP Visiting supports those who are unable to complete requirements through any of the other channels.

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