Universal Credit: Work Capability Assessment

(asked on 8th October 2018) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what guidance does his Department issue to jobcentre staff providing benefits advice to claimants on claiming universal credit if they are found fit to work following a Work Capability Assessment decision.


Answered by
Alok Sharma Portrait
Alok Sharma
COP26 President (Cabinet Office)
This question was answered on 16th October 2018

Comprehensive guidance outlining the support we provide to claimants is readily accessible to all work coaches across the Jobcentre network.

This guidance includes specific information on supporting claimants who have made a claim to Universal Credit following a Work Capability Assessment decision.

Universal Credit guidance is published in the House of Commons Library and the Department is committed to refreshing the information on a regular basis.

We are fully committed to providing personalised support for all claimants, including vulnerable groups. Each individual’s circumstances are different and therefore their barriers to work and the support required must be tailored to their needs.

Work coaches are supported in building a strong relationship with their claimants through a comprehensive training and accreditation programme which includes support to identify and help claimants with complex needs. All work coaches delivering Universal Credit receive training on supporting claimants with health conditions.

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