Question to the Home Office:

To ask the Secretary of State for the Home Department, if she will make it her policy not to levy telephone charges for enquirers to the International Enquiry Service in addition to the standard rate until such time as the free alternative methods of contacting the organisation are working reliably.

The Home Office will continue to charge for telephone calls to the International Enquiry Service. Customers can access a range of information on our application processes for free through our pages on gov.uk. The Home Office works closely with the Government Digital Service to review and improve our guidance on gov.uk.