Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what the process is for updating guidance on the taxation of (a) individuals and (b) businesses on the Government website; and if he will outline the respective roles of (i) HMRC and (ii) the Government Digital Service.

The process for updating guidance on the taxation of individuals and businesses on the Government website (GOV.UK) is the same. Specialist content designers from HM Revenue and Customs (HMRC) and Government Digital Services (GDS) work with HMRC’s policy, technical and operational specialists to take the technical and policy intent and present it as guidance that meets the needs of GOV.UK users.

HMRC own the factual accuracy of all of their guidance and can update independently, without consulting GDS, the vast majority of their guidance on GOV.UK.

A small proportion of HMRC’s guidance on GOV.UK is administered by GDS directly. This is generally the most commonly used guidance, designed for members of the public (or small to medium-sized businesses) who may have little or no experience on a given topic. GDS follow strict guidelines to make sure that Government information is consistent across departments, accessible and understandable to all. GDS own the words and user experience of the guidance they directly administer and HMRC own and assure the factual accuracy.