Question to the HM Treasury:
To ask the Chancellor of the Exchequer, how many calls to HMRC's telephone advice lines for people completing a self assessment form were abandoned by the caller before reaching an HMRC call handling agent on (a) 29 January 2019, (b) 30 January 2019, (c) 31 January 2019, (d) 29 January 2020, (e) 30 January 2020, (f) 31 January 2020, (g) 29 January 2021, (h) 30 January 2021 and (i) 31 January 2021.
The information requested is provided in the table below.
Date | Answered within | Abandoned in Queue | |||
0 - 5 Mins | 5.01 - 10 Mins | 10.01 - 20 Mins | 20+ Mins | ||
|
|
|
|
|
|
30-Jan-19 | 23,354 | 10,109 | 10,400 | 1,681 | 4,656 |
29-Jan-19 | 19,290 | 9,615 | 9,986 | 1,119 | 4,041 |
31-Jan-19 | 27,841 | 13,178 | 6,309 | 738 | 4,241 |
29-Jan-20 | 27,407 | 7,504 | 1,986 | 1,119 | 2,714 |
30-Jan-20 | 25,365 | 3,164 | 8,497 | 1,873 | 4,363 |
31-Jan-20 | 13,395 | 10,252 | 11,302 | 3,923 | 7,305 |
29-Jan-21 | 8,619 | 3,440 | 5,799 | 8,671 | 5,904 |
30-Jan-21 | 1,032 | 1,941 | 2,637 | 4,568 | 2,154 |
31-Jan-21 | 724 | 665 | 820 | 3,591 | 1,608 |