Question to the Department for Transport:

To ask the Secretary of State for Transport, pursuant to the Answer of 14 November to Question 13473 and the Answer of 20 November 2024 to Question 14457 on London North Eastern Railway: WiFi, whether complaints about WiFi are included in the category entitled facilities on board.

I can confirm that Wifi complaints fall into the "Quality on Train" - "Facilities on Board" category.