Question to the Department for Levelling Up, Housing & Communities:

To ask the Secretary of State for Housing, Communities and Local Government, if he will commission research into the (a) effectiveness and (b) usefulness of the requirement under the Localism Act 2011 that all complaints to the Housing Ombudsman Service should be through a designated person or designated tenant panel.

It is very important that tenants have quick and easy ways to put things right when they have a problem. We will be publishing a Green paper shortly that will be considering these important issues for tenants.

Access to swift and effective redress is important for all housing consumers and is why earlier this year we consulted on strengthening this across housing. We are considering the responses and will respond in due course.