Coronavirus: Vaccination

(asked on 1st March 2021) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps he has taken to ensure that people who are digitally excluded are included in the covid-19 vaccination programme.


Answered by
Nadhim Zahawi Portrait
Nadhim Zahawi
This question was answered on 22nd March 2021

There should be no case where a patient would only be offered an invitation via digital means, or where the only way to book would be online. Invitations for the vaccines are currently being issued in a number of ways. The National Booking Service is primarily sending invitation letters to people’s registered addresses. These letters, sent in size 16 font as standard as defined by RNIB as large print, give the option of booking online, or by the free 119 phone line. This phone line includes BSL and text relay services. Others can make an appointment on behalf of individuals who are not able to make it themselves. Follow up phone calls and letters are made to those who have been sent an initial letter but not responded.

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