Railways: Tickets

(asked on 14th April 2022) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, whether he has plans to undertake an equalities and vulnerability impact assessment of proposals to reduce the number of train ticket offices.


Answered by
Wendy Morton Portrait
Wendy Morton
This question was answered on 22nd April 2022

The Williams-Shapps Plan for Rail outlines the changes and modernisation needed for fares, ticketing and retailing to simplify and improve the passenger experience.

It is imperative that passengers should have access to a ticketing system that is user-friendly, where help and advice from a trained representative is available and is accessible to all. As modern ticketing and payments methods roll out more widely, we will ensure that all passengers are able to buy a ticket including those who need to use cash or do not have access to smartphones or the internet.

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