Driver and Vehicle Licensing Agency: Standards

(asked on 14th April 2022) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what recent assessment he has made of the performance of the Driver and Vehicle Licensing Agency.


Answered by
Trudy Harrison Portrait
Trudy Harrison
This question was answered on 22nd April 2022

The quickest and easiest way to transact with the Driver and Vehicle Licensing Agency (DVLA) is by using its extensive suite of online services. There are no delays in successful online applications and customers should receive their documents within a few days.

However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. The Government understands the impact that delays in processing paper applications can have on the daily lives of individuals and the DVLA is working hard to reduce waiting times. The DVLA has introduced additional online services, recruited more staff, increased overtime working and has opened new customer service centres in Swansea and Birmingham to reduce backlogs and provide future resilience. These measures are having a positive impact.

The backlog of vehicles paper applications has already been eliminated. Straightforward vocational driving licence applications and renewals are being processed within five working days with no backlog. The DVLA is on track to return to normal turnaround times on all paper driving licence applications by the end of May. Most straightforward paper driving licence applications are now being processed in around five weeks. Information on processing times for key DVLA workstreams is published online here.

The more complex driving licence applications where the customer has a medical condition(s) that must be investigated will take longer to recover. This area was targeted for industrial action by the Public and Commercial Services union last year and also DVLA cases were deprioritised by the NHS at a number of points during the pandemic. The large majority of applicants renewing an existing licence will be able to continue driving while their application is being processed, providing the driver can meet specific criteria. More information can be found online here.

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