Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, with reference to home visits from healthcare professionals, what guidance his Department has issued for people who want to challenge their status as able to leave their house with minimal assistance or support.

Under the GP Contract, practices must establish and operate a complaints procedure to deal with complaints in relation to any matter reasonably connected with the provision of services under the Contract.

Where a patient wishes to challenge the decision of the practice, the patient should follow the local complaints procedure, which includes an escalation process in the event of an unsatisfactory outcome. Practices must include information for patients on how to make a complaint or comment on the provision of services in the practice’s leaflet or website.