Question to the Department for International Trade:

To ask the Secretary of State for International Trade, how many callers to the Export Support Services Contact Centre took part in customer satisfaction surveys in each month from 1 October 2021 to 31 March 2022; and what proportion of those callers said that they were satisfied with (a) the overall service they received and (b) how their call was handled.

During Quarter 4 (October to December) 2021, 28% of users responded to the Helpline’s Customer Satisfaction survey. Of these, 88% said they were satisfied with the professionalism of the call handler, and 79% said they were satisfied with the overall service. During Quarter 1 (January to March) 2022, 30% of users responded to the survey. Of these, 90% said they were satisfied with the professionalism of the call handler, and 82% said they were satisfied with the overall service.