General Practitioners: Telephone Services

(asked on 3rd February 2021) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, pursuant to the Answer of 29 January 2021 to Question 140238 on General Practitioners: Coronavirus, what steps he plans to take to reduce GP phone reception waiting times.


Answered by
Jo Churchill Portrait
Jo Churchill
Minister of State (Department for Work and Pensions)
This question was answered on 27th April 2021

NHS England and NHS Improvement advise that they have no plans to collect data on general practitioner phone capacity. NHS England and NHS Improvement are working with a number of areas to test advanced telephony requirements and/or specifications, which will improve telephone capacity. NHS England and NHS Improvement intend to share learning from these areas to support practices across the country to improve telephony.

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