Question to the HM Treasury:

To ask the Chancellor of the Exchequer, how many and what proportion of queries to HMRC’s Tariff Classification Service are (a) answered within five working days and (b) remain unanswered after five working days in the most recent period for which figures are available.

97.5% of queries are answered within 5 days, with 2.5% of queries being answered after 5 days. The volumes of queries to HMRC’s Tariff Classification Service have nearly doubled in the last six months, and many of these are not classification-related.

The statistics for pre-July 2020 show over 99% of queries were responded to within 5 days.