British Nationality: Assessments

(asked on 27th January 2021) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps she is taking to ensure Life in the UK citizenship test centres (a) correctly inform applicants of their results and (b) receive unannounced inspections from her Department.


Answered by
Kevin Foster Portrait
Kevin Foster
This question was answered on 5th February 2021

The Life in the UK (LitUK) test is a computer delivered test and automatically marked, which mitigates against any potential incorrect results. We are not aware of any cases where a customer has been given an incorrect result.

The Home Office undertakes a schedule of unannounced inspections of all LitUK test centres. This has been impacted as a result of Covid-19 during 2020/21, but will recommence when it is appropriate to do so.

In addition to the inspections undertaken by the Home Office, the test provider is required to undertake audits of each of the test centres. Each centre will receive a combination of both an in-person audit and remote audit undertaken via CCTV monitoring.

Also, the test provider is required to facilitate independent third-party mystery shopping events for each test centre assessing the security arrangements at the centre.

The results of both the audits and mystery shopping events are provided to the Home Office officials for review and monitoring purposes. These audits and mystery shopping events and Home Office review thereof have continued during 2020/21.

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