Question to the Department for Transport:

To ask the Secretary of State for Transport, pursuant to the Answer of 14 November 2024 to Question 13473 on London North Eastern Railway: WiFi, what period the most recent report covers; and whether that report is publicly available.

The Office of Rail and Road publishes complaints data on a quarterly basis for all rail operators. London North Eastern Railway also undertakes its own research to understand and respond to passenger needs. The latest Office of Rail and Road passenger complaints data is available on its website at the following link:

https://dataportal.orr.gov.uk/statistics/passenger-experience/passenger-rail-service-complaints