Mark Group

(asked on 14th May 2018) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to ensure that people who had work that they consider defective undertaken in their homes by the Mark Group under the Green Deal are (a) compensated and (b) able to remedy the resulting problems.


Answered by
 Portrait
Claire Perry
This question was answered on 17th May 2018

The Department has no records of cases of people who had work that they consider defective completed by the Mark Group funded by Green Deal finance.

There is a process in place for complaints under the Green Deal. A consumer should in the first instance complain to their Green Deal Provider, who may be a different company from the one that completed the installation. If not resolved satisfactorily, the consumer may then approach the Green Deal Ombudsman or the Financial Ombudsman Service, depending on the nature of the complaint. Their decisions will be binding on the Green Deal Provider.

The Mark Group was dissolved in 2015. The Green Deal Code of Practice – with which all Green Deal Providers are required to comply – requires the provision of a guarantee covering the functioning of installations, and that guarantees must be backed by insurance so that in the event a Provider ceases to exist, consumers are still protected against faults in their installations. In cases where there are faults with installations and customers have no recourse to Providers, consumers should refer to the relevant insurance policies.

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