Work Capability Assessment: Surveys

(asked on 22nd January 2021) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if she will change the timing of Maximus' customer satisfaction survey for claimants undergoing assessments for work capability assessments.


Answered by
Justin Tomlinson Portrait
Justin Tomlinson
This question was answered on 27th January 2021

Assessment providers are monitored and managed against a range of measures, including customer satisfaction. It is essential we receive ongoing feedback from customers and we invite a random sample of customers to provide feedback on the service they receive each month.

There are currently no plans to change the timing of the customer satisfaction survey.

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