Department for Work and Pensions: Staff
(asked on 11th March 2022) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what plans her Department has for the role of Advanced Customer Support Senior Leaders in the future.
This question was answered on 21st March 2022
During 2021 we continually assessed the effectiveness of the Advanced Customer Support Senior Leader (ACSSL) role. It has been demonstrated that ACSSLs are effective in supporting existing DWP Service Lines to assist customers most at risk of harm.
Following this work, ACSSLs’ future focus will include their coaching and facilitator role, their work with external agencies, and strengthening the learning they return to the business in real time.