Railways: Tickets

(asked on 14th May 2021) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, whether his Department plans to work with Railcard to extend the expiration date of railcards which have expired during the period of national covid-19 lockdown restrictions.


Answered by
Chris Heaton-Harris Portrait
Chris Heaton-Harris
Secretary of State for Northern Ireland
This question was answered on 19th May 2021

The Department recognises that railcard holders have been unable to use their cards whilst travel restrictions are in place in response to the COVID-19 pandemic and railcard holders have not been able to benefit to the fullest extent over recent months.

Passenger demand has fallen dramatically over the last year and my Department recognises that recovery is uncertain. We will continue to work closely with industry on initiatives to encourage passengers back to the railway when the time is right.

However, many passengers are able to recover the cost of their railcard in a single trip over the period of validity of their railcard. Having carefully considered the situation, we are not discussing the prospects of offering refunds or extensions for railcard users.

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