Support for Mortgage Interest

(asked on 17th April 2018) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many (a) failed and (b) unsuccessful contacts with claimants of Support for Mortgage Interest there have been.


Answered by
Kit Malthouse Portrait
Kit Malthouse
This question was answered on 23rd April 2018

Serco have made over 436,000 calls to SMI claimants, with approximately 307,000 successful contacts. Of the 129,000 unsuccessful contacts, 9,000 were where the telephone number was unobtainable. In these cases claimants are sent a letter, and a reminder letter where they do not reply, to the address where they are claiming benefit, asking them to contact Serco on the telephone number provided.

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