Bus Services: Disability

(asked on 16th April 2018) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, how many and what proportion of bus drivers have undertaken disability awareness training.


Answered by
Nusrat Ghani Portrait
Nusrat Ghani
Minister of State (Minister for Europe)
This question was answered on 24th April 2018

Effective disability awareness and equality training can play an important role in giving transport staff the knowledge, skills and confidence to support disabled passengers. We have already worked with disabled people and the bus industry to develop best practice guidance to support the implementation of mandatory disability awareness training, and are now developing a monitoring and enforcement framework to ensure that the new requirements result in drivers better able to respond to passenger needs. We will also ask operators about their plans in this year’s Annual Bus Statistics survey, and plan to publish the results, subject to quality considerations. Responding appropriately to the needs of disabled passengers should be an integral element of strong customer service, and I encourage all operators to ensure that their staff understand the rights and requirements of disabled people, and how to help them have a safe and comfortable journey.

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