Children: Day Care

(asked on 13th April 2018) - View Source

Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, what the compensation criteria is for parents who miss out on tax-free childcare payments as a result of technical problems experienced with the online childcare service.


Answered by
Elizabeth Truss Portrait
Elizabeth Truss
This question was answered on 19th April 2018
The majority of parents use the childcare service without any problems. Where parents have missed out on receiving the government top-up for Tax-Free Childcare, HMRC will pay the equivalent of the government top-up directly into their bank account. Information on the criteria and how to claim can be found at:

https://www.gov.uk/government/publications/childcare-service-compensation

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