Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what the performance criteria are against which 999 ambulance call handlers are assessed.
The assessment of call handler performance is an operational matter for National Health Service ambulance trusts.
NHS ambulance trust call answer performance is published monthly by NHS England and is available at the following address:
https://www.england.nhs.uk/statistics/statistical-work-areas/ambulance-quality-indicators/