Housing Benefit

(asked on 25th January 2023) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to reduce the time taken to process new Housing Benefit claims since Q3 2020-21.


Answered by
Mims Davies Portrait
Mims Davies
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 30th January 2023

The DWP Permanent Secretary is the accountable officer for Housing Benefit, however, it is for Local Authorities to decide how best to deliver their Housing Benefit services. It remains the focus of DWP to work collaboratively with Local Authorities in all areas to improve performance. This includes monitoring speed of processing data for new claims and changes of circumstances and engaging with Local Authorities regularly to share good practice and offer advice and support. This includes DWP business consultancy support for Local Authorities in England, Scotland and Wales.

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