Revenue and Customs: Internet and Telephone Services

(asked on 17th December 2020) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what HMRC's full-time equivalent staffing levels were for (a) telephone and (b) webchat services providing businesses and individuals with advice on customs arrangements in each of the last 48 months.


Answered by
Jesse Norman Portrait
Jesse Norman
This question was answered on 15th January 2021

Prior to 9 November 2020 customs & international trade telephone enquiries were handled through a combined Excise, Customs & international Trade (EXCIT) helpline. Demand for this line was significantly lower as the majority of the customer base, business and intermediaries alike, were experienced in trading on Rest of the World terms. Given the combined remit, HMRC are unable to provide the data requested.

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