HM Passport Office: Telephone Services

(asked on 12th May 2022) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what was the total number of staff employed by the Passport Adviceline in each month of the last three years.


Answered by
Kevin Foster Portrait
Kevin Foster
This question was answered on 19th May 2022

Below is the average FTE on the HMPO Account each month from April 2019.

Average FTE

April 2019

240.10

May 2019

247.10

June 2019

254.70

July 2019

244.97

August 2019

195.39

September2019

159.94

October 2019

141.78

November2019

133.00

December 2019

142.05

January 2020

172.75

February 2020

221.16

March 2020

205.79

April 2020

119.18

May 2020

104.45

June 2020

140.65

July 2020

220.68

August 2020

258.13

September2020

192.41

October 2020

161.97

November2020

136.39

December 2020

170.07

January 2021

230.98

February 2021

152.84

March 2021

133.24

April 2021

130.35

May 2021

128.42

June 2021

165.40

July 2021

171.38

August 2021

187.66

September2021

215.85

October 2021

223.58

November2021

470.74

December 2021

805.90

January 2022

1037.66

February 2022

1144.29

March 2022

1020.38

April 2022

1007.82

May 2022

1358.69

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