Immigration: Complaints

(asked on 16th December 2020) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, whether an Independent Complaints Examiner for the Borders, Immigration and Citizenship complaints procedure has been appointed.


Answered by
Kevin Foster Portrait
Kevin Foster
This question was answered on 15th January 2021

In line with Wendy Williams’ recommendation, the Home Office has commissioned the Government Internal Audit Agency (GIAA) to undertake an independent review of the Home Office complaints system and provide advice on improvements.

The Home Office is also looking at the roles of Independent Complaints Examiners in other government departments. We will provide an update on next steps in due course.

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