Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what estimate her Department has made of Serco’s rate of processing SMI replacement loan applications in the last 12 months.

Serco do not undertake SMI loan processing being contracted solely to provide information to claimants in the form of letters, leaflets and telephone ‘Informed Discussions’. Serco have made 338,000 call attempts, with 275,000 being successful contacts since July 2017.