Biometric Residence Permits

(asked on 11th December 2020) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, how many Biometric Residence Permit Cards enquiry forms were (a) received and (b) answered within the five day working day target in November 2020.


Answered by
Kevin Foster Portrait
Kevin Foster
This question was answered on 16th December 2020

Quality assured data on the number of unique enquiries received is not available.

The Home Office is not meeting its five working day response time for deliveries, collections and errors. At the end of November, it was taking 35 working days. Additional staff are being recruited and trained to undertake this work to improve this position.

An Application Planning Interface (API) is due to be introduced at the end of January 2021 to improve the National Insurance Number verification process between the Department for Work and Pensions (DWP) and UKVI. This will reduce data transfer delays and speed up the verification process.

Work is underway to improve address quality and prevent mis-delivery of BRPs, as well as reducing errors in production. We are meeting weekly with our delivery partner (FEDEX) to improve delivery processes.

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